FAQs

Frequently Asked Questions (FAQs)

1. Where are your products sourced from?

Our products are proudly sourced from Jamaica, supporting local artisans, farmers, and heritage-based suppliers. We aim to bring you the most authentic flavors and traditions from the island.

2. Are your teas and wellness products natural or organic?

Yes! Many of our teas and wellness items are made with natural or organically grown ingredients. We prioritize quality, tradition, and wellness in every product we offer.

3. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times are calculated at checkout based on your location.

4. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location, but standard shipping takes approximately 3–7 business days. You’ll receive a tracking number as soon as your order ships.

5. What payment methods do you accept?

We offer secure and trusted payment options including PayPal, Klarna, Shop Pay, and major credit/debit cards.

6. Can I return or exchange a product?

Yes, we offer a clear and honest return policy. If you're not satisfied with your order, please contact us within 14 days of delivery. Items must be unopened and in original condition. Visit our Return Policy page for full details.

7. How do I contact customer support?

You can reach our responsive support team via email at [support@yourstore.com] or through our contact form. We aim to respond within 24–48 hours.

8. Are your products suitable for gifting?

Absolutely! Our teas, sweets, and wellness products make meaningful gifts rooted in culture and care. We also offer gift packaging and personalized notes—just let us know at checkout.

9. Is Inspired Trading Black-owned?

Yes, we are a proudly Black-owned business committed to uplifting culture, heritage, and wellness through every product we offer.